Refund Policy

Refunds

We refund trendyxmart.com returns submitted in-store or by mail to your original method of payment. Outbound shipping charges aren't always refunded upon return. This can include regular and freight shipping, and any shipping surcharges.

Refund Timelines

• Credit/Debit Card
• Up to 10 business days
• Pre-Paid Credit/Debit Card
• Up to 30 business days
• Trendyxmart Gift Card
• Up to 3 hours
• PayPal
• Up to 30 business days depending on your financial institution.
• EBT/SNAP Card
• Up to 3 hours
• Healthy Benefits Plus OTC Card
• Up to 5 business days
• Affirm
• Up to 5 Business days
• Third Party Gift Card
• Up to 10 business days, can be longer if linked to an international bank.
• Trendyxmart Cash
• Refer to Trendyxmart Cash FAQs
• Refund Credit
• up to 3 hours

Debit or credit card

Debit and credit card refunds will be available in up to 10 business days.

If your purchase was made using a debit or credit card, we’ll issue the refund to that same card. If the original card is not present and isn't available by scanning the receipt, your refund is processed onto a Trendyxmart shopping card or gift card.

If your purchase was a debit transaction, we'll place the refund on the debit card.

Return in-store items without a receipt

If you don't have your receipt, show us your valid government-issued photo ID. We'll accept your return if your ID information matches with the one stored in our secured database.

You can then choose to do one of the following:

• Exchange the item with another item.
• Get a cash refund if the returned item is less than $10.
• Get a Trendyxmart shopping card or gift card if the returned item is equal to or more than $10.
• If available, send the item to the manufacturer for repair.

We refund returns to your original method of payment. Find more information on how to submit a return.

Review our information on authorization holds if your order was canceled or didn't ship.