Refund policy


Trendy Xmart Marketplace Return Policy

**Return & Refund Policy**

We want you to be 100% satisfied. If you're unhappy with your order, you can request a return within 14 days of receiving your item. To be eligible, the item must be unused and in original condition.

To request a return or refund, contact us at info@trendyxmart.com with your order number and reason for return. Refunds are issued within 5–7 business days after approval.

Although the returns policies for items sold and shipped by a Marketplace (MP) Seller may be different from Trendy Xmart’s return policies, we have set up certain minimum return standards to ensure a consistent customer experience. Review the following guidelines to confirm your return is eligible.

Return Window

Minimum standards

Major Appliances (2 days):

  • Major/large appliances

Electronics (14 days):

  • Computers
  • Computer and video game hardware
  • Printers (excluding 3D printers)
  • Camcorders
  • Digital cameras
  • GPS units
  • Digital music players
  • Tablets
  • E-readers
  • Portable video players
  • Drones
  • Pre-paid and post-paid cell phones

Luxury items (14 days):

  • New and preowned apparel above $300
  • Fine art
  • Loose gems and gemstones
  • Jewelry and watches above $300
  • Collectibles (E.g., coins, stamps)
  • Memorabilia

Our Refund and Exchange Exceptions

Your item may have return restrictions and/or special instructions (E.g., MP items, freight/oversized/heavy items, luxury products, hazardous materials). Contact the Marketplace seller directly for these items. See below for more details or check Trendy Xmart.com/returns. 

  • Some MP items aren't eligible for return to a Trendy Xmart store.
    • These are typically items that are
      • Odd-sized
      • Freight
      • Oversized
      • Heavy
      • Hazmat
      • Luxury items
    • MP sellers are responsible for processing, shipping, returns, and customer service related to your Trendy Xmart MP order.
    • Use the MP seller’s instructions for return shipping for such items.
    • Hazmat items may have mail back restrictions.
      These include: 
      • Items with lithium ion batteries
      • Household chemicals
      • Fuel
      • Corrosive materials
      • Aerosols
    • Items that include a rechargeable battery (E.g., tools, drills, lawn equipment, laptops, etc.) must contain the original battery to qualify for a return.
    • Some MP items that include a rechargeable battery may not be returnable to a store.
  • Items that require assembly (E.g., indoor/outdoor furniture, grills, bicycles, etc.) must be fully disassembled and re-packaged prior to returning to a store or FedEx location. (FedEx may decline service for unpackaged assembled items.)

Return Restrictions

To help keep our customers and associates safe, Trendy  Xmart and MP sellers won’t replace, accept returns, or provide refunds for:

Firearms and Ammunition 

Prescription Medications and Devices 

Airsoft and Air Guns, BB Guns, Crossbows. Vertical/Archery Bows

Items containing pseudoephedrine, ephedrine, phenylpropanolamine 

Pepper Spray 

Sex Toys and Vibrators, Pregnancy Tests, Ovulation Tests, and Home Diagnostic Testing Kits (including COVID-19 tests) 

Gas Powered Recreational Vehicles (e. g., Dirt Bikes, Mini-Bikes, Go-Carts, Scooters, Ride-ons, UTVs & ATVs) 

Diabetic Supplies* including meters, strips, lancets, lancet devices and syringes 

Used or Mounted Tires, Wheels, Rims, Snow Tires 

Hygienic Medical Equipment (E.g., bedpans, bath seats, sitz baths, eye drop guides, opened/unsealed breast pumps) 

Trading cards (opened or unopened)  

RV sewer lines, toilets, toilet bowls and urinals (used or installed) 

Precious Metals (E.g., gold bars, silver coins, currency) 

*Diabetic supplies and items covered by Medicare Part B that Medicare supplier standards deem substandard or unsuitable are returnable.

Other Service Items & Digital Products Ineligible for Return/Refund/Replacement

Prepaid Cell Phone Cards 

Video Game Download Cards 

Sim Cards 

Gift Cards 

Prepaid Gaming Cards 

Video On Demand 

Unless specified, electronic games and software downloads aren’t returnable after purchase. If you didn’t get an email containing the code or are unable to redeem the code provided, please go to Trendyxmart.com/contact, scroll to the bottom of the page and click the blue Contact Us button.  

Re-stocking fees

Please refer to the MP seller’s return policy for details regarding refunds and possible restocking fees (up to 20%). We recommend insuring items valued above $600 prior to return shipping.

Please refer to the Return Policy link on the item’s listing page for more details or if you would like to reach out to a MP seller regarding your order, contact them directly.

Hazardous materials

MP items that are hazmat have special rules for returns. You can’t return these items to a Trendy Xmart store. If the item that you purchased is a hazmat item, you may contact the MP seller directly, or we can help you with contacting the seller so they can discuss the return with you. Hazmat items may include:

  • Batteries
  • Flammable liquids
  • Computer equipment
  • Certain cosmetics or household goods
  • Other common products Items that include a rechargeable battery (E.g., tools, drills, lawn equipment, laptops, etc.) must contain the original battery to qualify for a return. For more information about what may be considered hazmat, see the Department of Transportation’s hazmat items guidelines.

Refunds

Refunds issued for these issues are subject to recharge if Trendy Xmart or the seller can verify delivery or frequent abuse.

  • Lost items
  • Wrong item returned
  • Suspected fraudulent activity

Items that require age verification via a valid government issued ID, such as alcohol, may have a refund delay of up to ten business days if Trendy Xmart is unable to verify age or the customer is unable to receive their delivery.

When you return an item sold and shipped by a MP seller to a store:

  • We’ll send your return item back to the MP Return Center for processing.
  • Please allow up to two business days after dropping off your return at a store for tracking to be available.
  • Once the MP Return Center receives your return item, we’ll process the refund within two business days.

When you initiate a return for an item sold and shipped by a  MP seller online or through Trendy Xmart Customer Care:

  • We’ll process the refund when the carrier scans the return package.
  • Please allow up to two business days for tracking information from the carrier to update on the carrier’s website.

 

Refunds

We refund Trendyxmart.com returns submitted in-store or by mail to your original method of payment. Outbound shipping charges aren't always refunded upon return. This can include regular and freight shipping, and any shipping surcharges.

Refund Timelines

  • Credit/Debit Card
    • Up to 10 business days
  • Pre-Paid Credit/Debit Card
    • Up to 30 business days
  • Trendy Xmart Gift Card
    • Up to 3 hours
  • PayPal
    • Up to 30 business days depending on your financial institution.
  • EBT/SNAP Card
    • Up to 3 hours
  • Healthy Benefits Plus OTC Card
    • Up to 5 business days
  • Affirm
    • Up to 5 Business days
  • Third Party Gift Card
    • Up to 10 business days, can be longer if linked to an international bank.
  • Trendy Xmart Cash
    • Refer to Trendy Xmart Cash FAQs
  • Refund Credit
    • up to 3 hours

Debit or credit card

Debit and credit card refunds will be available in up to 10 business days.

If your purchase was made using a debit or credit card, we’ll issue the refund to that same card. If the original card is not present and isn't available by scanning the receipt, your refund is processed onto a Trendy Xmart shopping card or gift card.

If your purchase was a debit transaction, we'll place the refund on the debit card.

Return in-store items without a receipt

If you don't have your receipt, show us your valid government-issued photo ID. We'll accept your return if your ID information matches with the one stored in our secured database.

You can then choose to do one of the following:

  • Exchange the item with another item.
  • Get a cash refund if the returned item is less than $10.
  • Get a Trendy Xmart shopping card or gift card if the returned item is equal to or more than $10.
  • If available, send the item to the manufacturer for repair.

We refund returns to your original method of payment. Find more information on how to submit a return.

Review our information on authorization holds if your order was canceled or didn't ship.